PPP043 - Improving communication with patients with Janelle Penno
Jane and Dan spoke to Janelle Penno, Perioperative Medicine Pharmacist at Peter MacCallum Cancer Centre in Melbourne. Janelle's paper "Improving Medication Labelling - Patients Driving Their Information" was awarded best paper at the MM2017 conference in November.
We spoke to Janelle about:
- Patients' preferences for medicine instructions
- Principles of Plain English communication
- Useful resources to help improve the way that health professionals communicate with their patients
To find out more:
Australian Commission on Safety and Quality in Health Care. National Safety and Quality Health Service Standard 2: Partnering with Consumers: Supportive Resources
Australian Commission on Safety and Quality in Health Care. Consumer health information needs and preferences: A rapid evidence review. April 2017
xkcd. US Space Team's Up Goer Five (explained using only the "ten hundred" words people use the most often)
